Refund policy

 

Return & Refund Policy

At Little Beijing Chinese Restaurant, we take pride in preparing every order fresh and with care.

Due to the perishable nature of our food products, we do not accept returns or exchanges once an order has been released or delivered.

Concerns About Your Order

If you experience any of the following:

  • Incorrect items received

  • Missing items

  • Damaged packaging upon delivery

  • Quality concerns

Please contact us immediately on the same day of purchase so we can review the situation.

📞 7340-7746
📱 0942 204 4045

Kindly provide:

  • Your order reference number

  • Clear photos of the item(s)

  • A brief description of the concern

This allows us to investigate and resolve the issue quickly.

Refund Eligibility

Refunds may be considered in the following cases:

  • Verified incorrect order prepared by the restaurant

  • Verified quality issue reported promptly

  • Payment errors (e.g., duplicate charges)

If a refund is approved, it will be processed through the original payment method. Please allow 7–10 business days for banks or card providers to complete the transaction.

In some cases, we may offer:

  • Replacement of the item

  • Store credit

  • Partial refund

depending on the situation.